Legal Terms & Policies

Our commitment to transparency and clarity in all our dealings with you.

Legal Information

Trade Registration: CHE-173.652.222

Commercial Policy: TPTP .00403

Canton: Vaud, Switzerland

Address: CH 1820 Montreux, Switzerland

Terms of Service

By booking a journey with Kraftcare Journeys, you agree to these terms of service. Please read them carefully before making a reservation.

Booking & Payment

  • A non-refundable deposit of 30% is required to confirm your booking.
  • Full payment is due 14 days before departure.
  • We accept bank transfers, credit cards, and PayPal.
  • Prices are quoted in Swiss Francs (CHF) and include all taxes.

Traveler Responsibilities

  • Valid travel insurance is mandatory for all bookings.
  • Travelers must possess valid passports and necessary visas.
  • Health requirements and fitness levels should be confirmed before booking.

Limitation of Liability

Kraftcare Journeys acts as an intermediary for travel services. While we strive for excellence, we are not liable for circumstances beyond our control including weather, political events, or third-party service disruptions.

Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.

Information We Collect

  • Contact details: name, email, phone number
  • Travel preferences and requirements
  • Payment information (processed securely through third-party providers)
  • Communication records

How We Use Your Information

  • To process bookings and reservations
  • To communicate about your journey
  • To improve our services
  • To send relevant travel updates and offers (with your consent)

Data Protection

We implement appropriate security measures to protect your personal data in accordance with Swiss data protection laws. We do not sell your data to third parties.

Cancellation & Refund Policy

We believe in clarity and transparency. Our cancellation terms are straightforward, ensuring you can plan your journey with confidence.

> 14 days before departure

Less administrative tax

80% Refund

7-14 days before departure

50% Refund

< 7 days before departure

Non-refundable

💬 We recommend our partner Chubb Insurance for full coverage protection, giving you complete peace of mind for your journey.

Questions?

If you have any questions about our terms or policies, please contact us.

Contact Us
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